FAQ

We have a large fleet of vehicles available and can normally accommodate last-minute bookings. However, if it is essential that you have a car available to take you to or from the airport, we would recommend that you book us early, ideally as soon as you know you’re making the flight. This means we can book you into our system and guarantee a car either at your door or a driver waiting for you at Arrivals.

As with anything that involves a variable (in this case, the distance between your pick-up and drop-off points) it’s impossible to give a single answer that covers every possibility here. What we can say, is that our fares are among the most competitive in Bulgaria, earning us a reputation for fairness and value-for-money across the county.

When you call to book your airport transfer, a member of our helpful and experienced team will work out the cost of your journey, so there will be no unpleasant surprises waiting for you. We actually do have prices for the most frequently requested and visited destinations here in Bulgaria-popular resorts, cities, and neighbor and farther contries which you can see by clicking HERE.

In all other situations contact us and you will get a price for other destinations and round trips, tours etc.

We do. We understand that many of our clients – particularly those travelling on business or event– will be operating in a group, and that they will often want to share a car to and from the airport or destinations, either for convenience or to reduce expenses for the company. Our drivers are more than happy to deal with multiple passengers, though we will need to know all of their names and addresses at the time of booking. Not only does this allow our driver to plot the most efficient route to include all members of your party, it also means that they can adjust the pick-up times to ensure that you will all make it you the airport in time for check-in.

We have a wide variety of vehicles on offer, depending on how many passengers are in your group. Our executive vehicles include people-carriers that can handle up to 8 passengers, including ample space for luggage. If you’re traveling in an even bigger group, say for a stag weekend or a wedding abroad, we can provide a coach or a minibus as a more cost-effective solution than booking a series of holiday taxis to handle your airport transfers.

If we are picking you up from home or a hotel to take you to the airport, then each pick-up is allowed the first five minutes of waiting time for free, after which a surcharge will apply. This is applied in order to ensure that you make your flight on time, as any delays during pick-up can seriously impact on you reaching the airport in time for check-in.

When picking you up from the airport, we are more lenient as we understand you have to collect your luggage and so on from the carousel, so we will allow the first thirty minutes of waiting time, after which we will apply a surcharge.

When booking your transport from the airport, it’s important that you give us your inbound flight number. Our team constantly monitors the arrival times from our head office, so that our drivers don’t head off to pick you up until we know your plane is due to arrive in. This means that you will not be charge for delays to your arrival time that are out of your control.

All of our drivers are experienced and highly-trained professionals who have been involved in the private chauffeuring business for years. They know the Bulgaria country and surrounding area well, and are already familiar with those routes that regularly suffer from tailbacks, bottlenecks, and all the other frustrations of the open road. They have got their most popular taxi transfer routes down to a tee, and know the best ways to make good time in a way that never impacts on the safety or comfort of their passengers.

What’s more, they also utilise quality GPS software that not only advises them of the shortest route (most of which they already know) but also updates with traffic conditions in real-time. As an added fallback, our drivers are in constant contact with our main office, who are monitoring the traffic, road, and weather condition updates, and who will alert our drivers over the radio of anything that is likely to affect their current journey.

Our top priorities on any outbound taxi transfer are the safety of our clients, and getting them to the destination on time, every time. We take every reasonable measure to ensure that is the case.

Of course. All of our vehicles are fully comprehensively insured, meaning that our passengers benefit from full cover throughout their journey. From the moment you get into one of our vehicles to the moment you get both feet on the ground at the other end of your journey, you are completely protected under our insurance policy, should anything unexpected occur. The full terms and conditions of our insurance policy are available upon request from our main office.

You’re the boss, and of course we will try to accommodate any changes you need to make to your journey. Please be advised that any change may incur additional charges, particularly if the distance is greater than the fare previously quoted.

Additionally, Bgtaxitransfers will not be held responsible for any loss incurred as a result of you changing your destination at the last minute. This includes the risk of missing your flight by insisting on taking a detour to pick up another passenger who was not originally part of the booking.

Simply give us a call, either at our head office or through one of our local telephone numbers. We understand that people’s transport needs are prone to change, and often at the last minute. As a courtesy, we ask that you give us as much notice as possible, so that we can open your existing booking to other clients.

Repeated cancellations with little to no notice may result in us being unable to assist you with your Taxi Transfers in the future.

We have an extensive fleet of vehicles, including Sedans, Minivans, Vans Luxury Vans, Upper Luxury Business class, VIP class limos, People Carriers, Minibus and Autobus Coaches so finding one to suit your specific requirements should not be a problem. All of our vehicles are regularly maintained and valeted, so you can be sure that the car picking you up will be pristine inside and out. For more details, check out our vehicles page 

We can certainly provide children’s seats for your little ones. All we ask is that you inform us at the time of booking that they will be required, so that our driver can have them installed and ready to go at the time of pick-up.

If the location you’re looking for isn’t available to book online, please send your query to us!

The currencies which we deal in are Bulgarian local leva, Euro and English pounds. We can assist you with change currency exchange.

Extra requests are typically include if you are traveling with children and infants and need specific seats for them,also if you are a number of passengers for a car but have a lot of luggage which requires a bigger car with more space for luggage than a single sedan for example van for taking into luggage, skis, gear, wheelchairs and so on, if you need a specific vehicle due to mobility issues and additional stops and waiting times are also extra requests.

VIP transfer is when you choose Business luxury sedan class or VIP limo/Suv category class or Luxury Van (Mercedes V class). Chauffeur Service will be of utmost importance and we will send the most educated, professional and presentable driver. Also there will be free refreshments and beverages on board and extra assistance from us into getting you settled in your hotel or place of stay and help in local matters like currency exchange and real estate if needed.